Contact Us

Brighton Therapy Centre

23A New Road

Brighton

BN1 1UG

Email us at: info@brightontherapycentre.org.uk

Phone us on: 01273 626444 or 07910 032 333

Text us on: 07910 032 333

Our Practice Manager, Mine Goundouz is at the centre from 9:00 to 17:00 every week day. We also have a clinical administrator, Lara Da Silva at the centre from 9:30 a.m. to 16:30 p.m on on Mondays, Tuesdays, Wednesdays and Thursdays and 09:30-13:00 on Fridays if you wish to talk to someone rather than leave a message.

 

Find Us

23 is above MISTER SMITH upholstery shop and next to the Brighton Unitarian Church. See map below.

Access: the entrance is via the steps at the side of the building next to the Unitarian church.

Parking: there is no parking available at our premises or on the street (it is a pedestrian zone).

The nearest paid car parks are NCP – Brighton Theatre (BN1 1UW) or The Lanes Car Park (BN1 1ND). Trafalgar Street car park is good value and just under 10 minutes walk away.

Due to close proximity of Old Steine we recommend using public transport.

 

 

Complaints Procedure

Problems

If you feel unhappy, angry or dissatisfied with a service you have received from a member of the Brighton Therapy Centre team, this leaflet is designed to help you make a complaint – who to contact and what we will do to put things right, if possible. Unfortunately, there are occasions when problems arise, and as part of our commitment to good quality service, we try to make sure we listen to any difficulties you may have with our service.

Complaints are valuable to us, because they give us information about what you think of our service. We know there is always room for improvement and would want to consider all problems as quickly as possible.

Our Commitment

We are concerned to deal with all complaints in an efficient and understanding way. To achieve this we will:

  1. Take all complaints seriously and treat them with respect
  2. Ensure complaints are dealt with in confidence where appropriate
  3. Deal with complaints as quickly as possible
  4. Provide a final written response within 28 days of receipt of the complaint
  5. Review patterns of complaints and try to improve areas with recurring problems

 

How to make a complaint

  1. In the first instance please talk to your therapist about your complaint.
  1. If this conversation does not resolve things to your satisfaction, then please put your complaint in writing to the Director, Howard Edmunds.  He will respond to you within 7 working days. It may be that you will be invited to a meeting with Howard.
  1. Following this, and if you are still unhappy, you can forward your complaint to the trustees of the Brighton Therapy Centre, a registered charity. The trustees will make sure that your complaint  is thoroughly investigated